Privacy Policy

Effective date: 15 October 2026
Last updated: 15 October 2026

1. Introduction

Afrigadget Labs Limited is committed to protecting the privacy and personal information of its customers, suppliers, website visitors, business partners, and other individuals with whom we interact.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, www.afrigadgetlabs.co.ke, contact us, request a quotation, purchase our products, or engage our services.

We handle personal information in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019, and relevant regulations.

2. Who We Are

The data controller responsible for personal information processed for our own business purposes is:

Afrigadget Labs Limited
Postal Address: P.O. Box 47105–00100, Nairobi, Kenya.
Email: info@afrigadgetlabs.co.ke
Telephone: +254 722 514 738 / +254 718 275 891.
Website: www.afrigadgetlabs.co.ke.

For privacy-related questions or requests concerning your personal information, you may contact us using the details above.

Where Afrigadget Labs Limited processes personal information on behalf of a customer under a separate agreement, the respective contractual data protection arrangements may also apply.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

3.1 Contact and Identification Information

This may include your name, business email address, telephone number, business address, organization, job title, and other contact details you provide.

3.2 Business and Transaction Information

When you request quotations, place orders, or engage our services, we may process information such as purchase orders, delivery details, invoices, payment confirmations, warranty records, and relevant business correspondence.

3.3 Website and Technical Information

When you visit our website, certain technical information may be collected, depending on the website configuration and services in use. This may include your IP address, browser type, device information, access times, and website usage data.

Cookies or similar technologies may be used where implemented and permitted by applicable law.

3.4 Support and Communication Information

We may retain correspondence, service requests, technical support records, and other information necessary to respond to your enquiries and provide our products and services.

3.5 Information Provided by Other Parties

Where lawful and necessary, we may receive relevant business contact or transaction information from organizations, authorized representatives, suppliers, or other parties involved in a transaction.

We seek to limit the information collected to what is reasonably necessary for the relevant purpose.

4. How We Use Personal Information

Afrigadget Labs Limited may use personal information to:

• Respond to enquiries and quotation requests.
• Process and fulfil customer orders.
• Arrange procurement, delivery, installation, and commissioning.
• Provide warranty services, maintenance, and technical support.
• Manage customer, supplier, and business relationships.
• Process payments, invoices, and accounting records.
• Communicate changes to orders, services, or contractual arrangements.
• Maintain website security and investigate suspected misuse.
• Meet applicable legal, regulatory, tax, and record-keeping obligations.
• Improve our products, services, and customer experience.
• Send relevant business or promotional communications where permitted by law.

We shall not use personal information for purposes incompatible with the purpose for which it was collected unless permitted by applicable law.

5. Lawful Basis for Processing

We process personal information only where an appropriate lawful basis applies under Kenyan data protection law.

Depending on the circumstances, this may include:

• Contractual necessity: Processing required to respond to a request or perform a contract.
• Legal obligation: Processing necessary to comply with applicable legal or regulatory requirements.
• Legitimate interests: Processing necessary for legitimate business purposes, provided the individual's rights and interests are appropriately considered.
• Consent: Processing based on consent where consent is the applicable lawful basis.

Where we rely on consent, you may withdraw it subject to applicable law. Withdrawal does not invalidate processing lawfully undertaken before the withdrawal.

6. Sharing of Personal Information

We do not sell personal information to third parties.

Where necessary for legitimate business operations or other lawful purposes, we may share relevant information with:

• Manufacturers, authorized distributors, and suppliers involved in fulfilling an order.
• Delivery companies and logistics providers.
• Payment service providers and financial institutions.
• Software publishers and cloud service providers.
• ICT support providers and other service providers acting on our instructions.
• Professional advisers, auditors, and insurers.
• Courts, regulators, law enforcement authorities, or other parties where disclosure is required or permitted by law.

We seek to ensure that third parties receiving personal information are subject to appropriate confidentiality, security, and data protection obligations.

Where a third party processes personal information on our behalf, the applicable contractual and legal requirements shall govern that processing.

7. International Data Transfers

Some suppliers, software publishers, cloud platforms, or service providers may process or store personal information outside Kenya.

Where personal information is transferred outside Kenya, Afrigadget Labs Limited shall take the measures required by applicable Kenyan data protection law, including any necessary safeguards, assessments, or other legal requirements applicable to the transfer.

Further information about a particular transfer may be requested using our contact details.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the relevant contractual, operational, or statutory requirements.

When personal information is no longer required, we shall take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law and legitimate record-retention requirements.

9. Data Security

Afrigadget Labs Limited is committed to implementing appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the relevant systems and processing activities, these measures may include access controls, authentication, secure data handling, backups, staff guidance, and appropriate safeguards for third-party service providers.

No electronic transmission or storage system can be guaranteed to be completely secure. However, we seek to apply safeguards appropriate to the nature and risks of the information processed.

10. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Be informed about the use of your personal information.
• Request access to personal information held about you.
• Request correction of inaccurate, incomplete, or misleading information.
• Request deletion of personal information where the legal conditions for deletion are satisfied.
• Object to certain processing activities.
• Request restriction of processing where applicable.
• Withdraw consent where processing is based on consent.
• Exercise applicable rights relating to decisions based solely on automated processing.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, certain information may need to be retained to comply with statutory obligations or establish, exercise, or defend legal claims.

11. How to Exercise Your Rights

To submit a privacy request or enquire about the personal information we hold about you, contact:

Email: info@afrigadgetlabs.co.ke
Telephone: +254 722 514 738 / +254 718 275 891.

Please describe your request clearly so that we can identify the relevant information and respond appropriately.

We may need to verify your identity or authority before acting on a request. We will handle requests within the periods prescribed by applicable law.

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner in Kenya, subject to the applicable procedures.

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, remember preferences, improve performance, or understand website usage.

The specific cookies used will depend on the technologies and third-party services implemented on the website.

Where required by law, we will provide appropriate information and obtain consent before using non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

13. Third-Party Websites and Services

Our website may contain links to manufacturer websites, software publishers, suppliers, or other third-party platforms.

Those websites and services may operate under their own privacy policies and terms.

Afrigadget Labs Limited is not responsible for the privacy practices of independent third-party websites. We encourage visitors to review the applicable privacy information before submitting personal information to those parties.

14. Children's Privacy

Our website and services are primarily intended for businesses, institutions, and adult customers.

We do not knowingly seek to collect children's personal information through our website unless there is a lawful and appropriate reason to do so.

Where personal information concerning a child is processed, we shall apply the safeguards and requirements prescribed by applicable law.

15. Personal Data Breaches

Where a personal data breach occurs, Afrigadget Labs Limited shall assess and respond to the incident in accordance with applicable legal requirements.

Where notification to affected individuals or the relevant regulatory authority is required, we shall make the notifications within the applicable statutory timelines and in the manner prescribed by law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, service providers, or legal obligations.

The updated version will be published on our website together with the revised effective or update date.

We encourage visitors to review this page periodically.

17. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, please contact:

Afrigadget Labs Limited
Email: info@afrigadgetlabs.co.ke
Telephone: +254 722 514 738 / +254 718 275 891.
Postal Address: P.O. Box 47105–00100, Nairobi, Kenya.

Privacy Commitment

Afrigadget Labs Limited is committed to handling personal information responsibly, transparently, and securely, in accordance with applicable data protection laws and our contractual obligations.